Shipping Policy

Thank you for choosing to shop with Bietelhe. Our goal is to deliver every order quickly, safely, and with full transparency. The following details outline our shipping process, estimated timelines, costs, and important information so you know what to expect after placing your order.

Shipping Coverage

Bietelhe ships to most locations within the United States.

At this time, we do not ship to the following states: Alaska (AK) and Hawaii (HI).

Orders with shipping addresses in these states will not be processed.

Order Processing Time

Orders are typically processed within 1–2 business days.

Orders placed after 4:00 PM will be processed on the next business day.

Shipping Origin & Third-Party Fulfillment

Bietelhe has a partner warehouse located in California, USA, and ships orders through a third-party fulfillment center (3PL).

Estimated shipping time is 3–4 business days, with a total estimated delivery window of 4–6 business days, including order processing time.

Order Cut-Off Time

The daily order cut-off time is 4:00 PM. Orders placed after this time will be processed on the next business day.

Shipping Fees

Standard shipping is free for all U.S. orders (AK + HI are excluded).

Taxes & Duties

All product prices displayed on Bietelhe include applicable taxes.

Tax and customs regulations may vary by region. Bietelhe complies with all local laws and regulations. If any duties or import fees apply, our customer service team will contact you to explain the situation and assist in resolving it promptly.

Delays, Holidays & Peak Seasons (Special Cases)

Although rare, delays may occur due to weather, carrier volume, holidays, or other unforeseen circumstances.

During holidays and peak shopping seasons, delivery may take longer than usual. In special cases, Bietelhe will notify customers and provide assistance as needed.

Incorrect Shipping Information

Please ensure that the shipping address, contact name, and phone number provided are accurate.

Bietelhe is not responsible for delays or additional fees caused by incorrect or incomplete information provided by the customer.

How to Track Your Order

Once your order is shipped, Bietelhe will send a shipping confirmation email with your tracking number.

You can use this number to track your shipment directly on the carrier’s website.

Assistance & Contact

If you need help with your order or have any shipping-related questions, Bietelhe is happy to assist.

Company Name: BIETELHEM SOFTEDGE LLC
Address: 11185 Ralston Rd Arvada CO 80004 United States
Email: support@bietelhe.com
Customer Service Hours: Monday to Friday, 9:00 AM – 5:00 PM MST

Bietelhe is committed to providing fast, reliable shipping and a smooth, transparent shopping experience for every customer.