Who we are
Bietelhe is the boutique arm of BIETELHEM SOFTEDGE LLC. We design and curate high-quality electric wrenches and related accessories for customers in the United States.
Business name: BIETELHEM SOFTEDGE LLCAddress: 11185 Ralston Rd, Arvada, CO 80004
Phone: +1 774-507-7129
Email: support@bietelhe.com
Our mission
We help professionals and hobbyists get jobs done faster with dependable, well-designed electric wrenches. We prioritize accurate product information, honest pricing, and responsive customer support.
What we sell
Our store focuses on electric wrench products and carefully selected accessories. Every product page includes current availability, detailed specifications, clear images, and any required safety or usage guidance.
Authenticity & product accuracy
We represent the origin and condition of the products we sell truthfully. Product titles, descriptions, images, and specifications are prepared to reflect actual features. If you believe a listing is inaccurate, please contact us at support@bietelhe.com so we can correct it immediately.
Pricing, taxes & fees
Prices shown on product pages are the prices you pay at checkout unless otherwise stated. Applicable sales tax, shipping fees, and any other charges are clearly shown during checkout before you complete your order. If a price or fee is incorrect, we will contact you promptly or cancel the order at your request.
Shipping & returns
We are committed to clear shipping and returns policies. For complete, up-to-date details — including shipping regions, estimated delivery times, return eligibility and any restocking or return shipping fees — please visit our policies:
If your order is delayed, damaged, or you received the wrong item, contact us at support@bietelhe.com or call +1 774-507-7129. We strive to reply within 48 business hours.
Payments & security
We accept common payment methods — shown at checkout — and never store full payment credentials on our site. Our checkout is secured with industry-standard encryption. See our Privacy Policy for how we handle your personal data.
Customer support
For order questions, product information, or returns, please contact:
Email: support@bietelhe.com
Phone: +1 774-507-7129
Mailing address: 11185 Ralston Rd, Arvada, CO 80004
We aim to respond within 48 business hours. If you need faster assistance, please indicate that in your message and include your order number.
Transparency & compliance
Bietelhe is committed to transparent business practices. We comply with applicable U.S. consumer protection laws and platform requirements (including Google Merchant Center rules). We will:
- Provide accurate product information and up-to-date inventory status;
- Disclose shipping costs, taxes, and any additional fees before checkout;
- Offer accessible customer service and clear return instructions;
- Correct any material errors or misleading content promptly.
If you discover any content on our site that looks misleading or incorrect, please notify us at support@bietelhe.com.
Final note
Thank you for choosing Bietelhe. We appreciate your trust and will work to make every shopping experience positive and transparent. To view or update your order, learn about product warranties, or read our full policies, please use the links above or contact us directly.